Because the services offered through this website are digital and time-based, refunds are handled according to the stage of the work and the nature of the engagement.
Deposits are generally non-refundable once project planning, research, scheduling, or implementation has started. A deposit reserves time and compensates for early work performed before final delivery.
If a service is paid in full before work begins and no work has been started, a refund may be granted at my discretion, less any non-recoverable payment processing fees or administrative costs.
If work has already started, any refund will be prorated based on the amount of work completed, time committed, and expenses already incurred.
For projects billed in milestones or phases:
Once final files, source code, strategy documents, audits, deployments, or other agreed deliverables have been delivered, that portion of the work is non-refundable.
If the issue relates to misunderstandings within the agreed scope, the first remedy will usually be clarification or revision rather than a refund, provided the request remains within the original scope.
If you experience a billing issue, contact me first before initiating a chargeback or payment dispute. Fraudulent or abusive chargebacks may result in immediate suspension of service and formal dispute response through the payment processor.
Refunds may be considered in exceptional circumstances, including:
Approved refunds are typically processed through the original payment method. The exact time it takes for funds to appear depends on your payment provider, bank, or card issuer.
For refund requests, include your full name, payment details, project reference, and the reason for the request so the matter can be reviewed efficiently.